Frequently asked questions
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase.
If something isn’t right, we’ll do our best to make it right.
- Returns & Exchanges: We offer exchanges or store credit within 30 days of purchase.
- Final Sale Items: Altered items, underwear, and personal accessories that may pose hygiene concerns are final sale and cannot be returned or exchanged.
- Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
- Process: To start an exchange, contact us at menspalace02@gmail.com with your order number.
- Refunds: We do not offer refunds, store credit will be issued for approved returns.
Are any purchases final sale?
Certain items are final sale and cannot be returned or exchanged. These include altered garments, underwear, and personal accessories that may pose hygiene concerns.
All final sale items are clearly marked before purchase to ensure transparency.
When will I get my order?
Orders are processed within 1–3 business days.
Delivery times vary depending on your location and shipping method:
- Standard shipping: 3–7 business days
- Express shipping: 1–3 business days
You’ll receive a tracking number once your order ships so you can follow it every step of the way.
Where are your products manufactured?
Our products are sourced from trusted manufacturers and designers who share our commitment to quality and craftsmanship.
Each piece is carefully selected and inspected to meet Men’s Palace standards, ensuring durability, comfort, and style.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and selected delivery method.
We offer standard and express options to fit your schedule.
Orders over $200 qualify for free standard shipping within the U.S.
